Shipping & Returns

Shipping

DaVinci Gourmet ships to all 50 United States including Hawaii and Alaska, APO’s and FPO’s, and limited US Territories only. DaVinci Gourmet does not ship online orders to other countries at this time. DaVinci Gourmet offers UPS SurePost services in the contiguous United States, certain US Territories (American Samoa, Guam, and Puerto Rico), P.O. Boxes, and military/government destinations APO’s/FPO’s. SurePost is a service by UPS whereby final delivery is completed by the US Postal Service®. (For more information go here.)  Please provide 2 – 7 business days for shipments within the United States and up to 10 business days for US Territories and APO’s/FPO’s when selecting UPS SurePost. DaVinci Gourmet ships online orders from our warehouse in Carol Stream, Illinois.

Most orders ship same day or next business day. All orders submitted after 2:00 PM Central Standard Time (CST) will be processed the following Business Day.  Order tracking information will be sent to the email address provided when setting up your online account.

To purchase DaVinci Gourmet products internationally, please contact DaVinci Gourmet customer Service at  (800) 640-6779 or email us at DaVinciGourmet@kerry.com to inquire about distributors in other countries.

Returns

If for any reason, you are not completely satisfied with your purchase, please contact Customer Service within 30 days of receipt at  (800) 640-6779.

Please keep these return policies in mind:

  • If you received a damaged item, please contact us within 5 days of receipt of merchandise
  • Returns require a Return Merchandise Authorization prior to returning any products to DaVinci Gourmet.
  • Returns will not be processed without a pre-approved Return Authorization and must be requested within 30 days of receipt. Unless DaVinci Gourmet made an error, shipping fees are not refundable.

Need assistance? Contact one of our friendly customer service representatives Monday – Friday between the hours of 8:00 am – 5:00 pm Central Standard Time (CST) by calling  (800) 640-6779 or use our Contact Us form here. We appreciate your business. Let us know if we can help.